interactive AV-IT

Remote help

Connect to an engineer.

Start a session, open the support app and call us – an engineer can then join you on screen. You see everything we do, and you can end it at any moment.

Start a support session

Tell us who you are and the support app downloads straight away.

This is billable remote support. Sessions are charged at our standard rate unless your business has an active managed support agreement with us.

The support app downloads straight away.

How it works

  1. 1

    Start the session

    Type your name and click Start a session – or join with your engineer’s code.

  2. 2

    Open the support app

    It downloads from iavit.screenconnect.com. On Windows, open it and click Run if asked. On a Mac, open it from Downloads and allow Screen Recording and Accessibility when macOS asks.

  3. 3

    Call us

    So an engineer knows you are waiting.Hauppauge, NY 631.251.6300Boca Raton, FL 561.907.8100

  4. 4

    Your engineer connects

    Once the app is running, they start the connection from their side. You see their pointer and everything they open. Close the session window to end it at any moment.

Check the address bar. Our sessions only ever run at iavit.screenconnect.com – screenconnect with two n’s. If it shows anything else, close the tab and call us.

Only connect with someone you know. Start or join a session when you called us, or when you recognize the engineer on the line. If a call feels wrong, hang up and call us back on 631.251.6300.