Solutions · Plans
Plans built to consistently deliver business value
Four plans, priced per user per month, so you pay for what your business actually uses. Essential covers the basics with the rest available by the hour; Good adds unlimited remote support, reporting and vCIO; Better adds onsite, security and backup; Best includes everything, including after-hours.
| What is included | EssentialThe basics, with the rest available by the hour | GoodUnlimited remote support, reporting and vCIO | BetterAdds onsite support, security and backup | BestEverything, including after-hours |
|---|---|---|---|---|
| Support | ||||
| Unlimited remote support | Add-on | ✔ | ✔ | ✔ |
| Unlimited onsite support | Add-on | Add-on | ✔ | ✔ |
| Unlimited after-hours support | Add-on | Add-on | Add-on | ✔ |
| Engage support application | ✔ | ✔ | ✔ | ✔ |
| Microsoft and third-party application updates | ✔ | ✔ | ✔ | ✔ |
| Managed antivirus / anti-malware | ✔ | ✔ | ✔ | ✔ |
| 24×7×365 infrastructure monitoring | ✔ | ✔ | ✔ | ✔ |
| Managed premium firewall | Add-on | Add-on | ✔ | ✔ |
| Managed network hardware | Add-on | Add-on | ✔ | ✔ |
| Network printer monitoring | Add-on | Add-on | Add-on | ✔ |
| Security | ||||
| Password management system | – | – | Add-on | ✔ |
| Dark web monitoring | – | – | ✔ | ✔ |
| Microsoft 365 hardening | Add-on | Add-on | ✔ | ✔ |
| Endpoint detection and response | – | Add-on | ✔ | ✔ |
| Simulated phishing attack | Add-on | Add-on | Twice a year | Annual |
| Vulnerability scan / penetration test | Add-on | Add-on | Add-on | Annual |
| Real-time security (SOC and SIEM) | – | Add-on | Add-on | Add-on |
| Management | ||||
| IT documentation | ✔ | ✔ | ✔ | ✔ |
| Reports on request | – | ✔ | ✔ | ✔ |
| vCIO | – | ✔ | ✔ | ✔ |
| Asset and inventory report | Add-on | Add-on | Quarterly | Monthly |
| IT budget preparation | Add-on | Add-on | Annual | Twice a year |
| Technology business review meeting | Annual | Twice a year | Quarterly | Monthly |
| Training | ||||
| Security awareness training | – | ✔ | ✔ | ✔ |
| End-user training program | Add-on | Add-on | ✔ | ✔ |
| Technology adoption session | Add-on | Twice a year | Quarterly | Monthly |
| Services | ||||
| Microsoft 365 Standard license | Add-on | Add-on | ✔ | ✔ |
| Microsoft 365 Premium license | – | Add-on | Add-on | ✔ |
| Microsoft 365 backup license | – | Add-on | ✔ | ✔ |
| Managed email signatures | – | Add-on | ✔ | ✔ |
| Vendor management | Add-on | ✔ | ✔ | ✔ |
| Remote worker solution | Add-on | Add-on | ✔ | ✔ |
| Lifetime network hardware | – | Add-on | Add-on | ✔ |
| Website and domain hosting | Add-on | ✔ | ✔ | ✔ |
| Monthly human backup testing | Add-on | Add-on | ✔ | ✔ |
| BDR as a service | Add-on | Add-on | Add-on | ✔ |
| Simulated mock BDR test | Add-on | Add-on | Quarterly | Monthly |
✔ included · Add-on available at additional cost · – not available · a term means how often it is included.
Pricing
Get the full price list.
Per-user plan pricing, hourly work types and prepaid hour blocks. Leave your email and we will send you a link. It works for 30 days, and nobody calls you unless you ask.
Prefer to talk?631.251.6300
The 60-day guarantee
Sixty days. Then decide.
If you are not satisfied after the first two months, tell us. We will refund your entire initial investment immediately – and pay you an additional $1,000 for your time. No fine print. No questions.
Frequently asked
Before you sign anything.
The agreement
What is in it, what it costs, and how it ends.
- What is covered under the agreement?
- Check your own agreement for the specifics, but as a rule of thumb: everything involved in keeping your existing IT environment in good shape is covered.
- Are projects covered?
- No – project work is quoted separately from the monthly agreement, so you always know what a project costs before it starts.
- How is pricing managed?
- Most pricing is per user. Each month we check whether there are more or fewer staff than the month before and adjust the agreement to match.
- Are there additional costs?
- Some options are available at additional cost – marked Add-on in the matrix above. Request the price list, or reach out and we will put an estimate together.
- How long is the agreement?
- Typically twelve months. Longer terms get a better rate – for each additional year beyond twelve months we can offer a further 5% off the monthly price.
- Can I change plans?
- You can upgrade at any time. Downgrades are allowed too; they need a little preparation, so let us know ahead.
- Can I cancel?
- If we break any of the conditions of the agreement, you have grounds to cancel and walk away. That is a promise, and it is in writing.
Support
When we answer, and what we answer for.
- What are the helpdesk hours?
- 8 a.m. to 5:30 p.m., Monday to Friday, excluding US federal holidays.
- When is after-hours support available?
- Around the clock, every day of the year. Outside business hours we may not respond as quickly, and we will always do our best.
- Do you support tablets and phones?
- Yes. Everyone is connected all the time now, and your team’s devices are part of the picture.
Technology
What we know, and what we recommend.
- What technologies do you support?
- We have in-house experience across Microsoft, VMware, Apple, Google and a great deal more. Our standard platform is published, and other technologies are supported on a best-effort basis.
- Is the cloud right for my business?
- Usually a hybrid approach is – a mix of onsite and cloud infrastructure suits most businesses better than all of one or the other. We will tell you which parts belong where.
- Do you have standard policies and forms?
- Yes – computer and email policies, privacy policies and more. Ask and we will share them.
Still a question?
Ask it before you buy.
A person answers, and the answer goes in writing if you want it to.
Why clients stay
- 2004
- In business since
- 950+
- People we support
- 60 days
- Money-back guarantee
“Throughout that time I have had two catastrophic issues and they always respond quickly and professionally and got us back up and running. When it comes to supporting our IT the most important thing is trust. Over the past 10 years Interactive AV-IT has continued to earn our trust and our business.”
Ready to talk?
Book a fifteen-minute call, or tell us what you are dealing with and we will tell you what we would check first. No obligation.
Why businesses choose us
- One team for IT and AV – the network, the security, the phones and the boardroom.
- 24/7/365 monitoring, with a helpdesk that knows your office.
- A 60-day money-back guarantee for new managed clients.
- Based in Hauppauge, on site across Long Island and New York City since 2004 – and now in Boca Raton, FL.