Hardware

The following are hardware requirements you must meet for us to meet our service obligations. Other hardware may be supported on a “best-effort” basis at our discretion.

Desktops

Business or Enterprise models with the following characteristics:

  • Make: Lenovo (preferred), HP, or Microsoft Surface
  • Warranty: Current
  • CPU: Intel i3, i5, i7 @ 2.4+ Ghz
  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • TPM 2.0 Module
  • OS: Windows 10 Pro, Windows 11 Pro
  • End of Life: No

Design desktops:

  • GPU: RTX with min 4GB ram

Laptops

Business or Enterprise models with the following characteristics:

  • Make: Lenovo (preferred), HP, or Asus
  • Warranty: Current
  • CPU: Intel i3, i5, i7 @ 2.4+ Ghz
  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • TPM 2.0 Module
  • OS: Windows 10 Pro, Windows 11 Pro
  • Resolution: 1920×1080 or higher
  • End of Life: No

Servers

  • Make: HP or Lenovo
  • Warranty: Current
  • RAM: 32+ GB
  • Storage: Solid State Drive (SSD) Array
  • OS: Windows 2019/2022 Standard/Datacenter, VMware
  • Uninterruptable Power Supply (min 1500VA)
  • End of Life: No

Accessories

  • Mice: Unit supplied by manufacturer or Logitech
  • Keyboard: Unit supplied by manufacturer or Logitech
  • Webcam: Unit supplied by manufacturer
  • Monitor: Resolution of 1920×1080 or higher, minimum size 23″ or higher

Firewalls

  • Sophos
  • ONPsense (VM)
  • Ubiquiti USG
  • Ubiquiti USG-Pro-4

Network Attached Storage

  • QNAP SMB and Enterprise models
  • Synology SMB and Enterprise models

Switches

  • Ubiquiti 8,16,24,48 ports
  • Cisco SG series
  • HPE Aruba

WiFi Access Points

  • Ubiquiti UAP-AC series
  • Ruckus R/T series

Software

The following are software requirements you must meet for us to meet our service obligations. Other software may be supported on a “best-effort” basis at our discretion.

Operating Systems

The following operating systems are supported for managed services.

  • Windows 10, 11 Pro/Business/Enterprise (Desktops/Laptops)
  • Windows Server 2016, 2019, 2022 (Servers)
  • Ubuntu Linux Server 18.04, 20.04 (Servers)
  • VMware ESXi 6.7 and 7 (Hypervisors)

Line of Business (LOB)

We offer training and assistance for the following software. Other software we support on a best-effort basis.

  • Microsoft Software – Microsoft Office Suite
  • Autodesk AutoCAD, Revit
  • BlueBeam PDF
  • Adobe Cloud Suite
  • 7-Zip
  • FileZilla
  • Sophos, Bitdefender, or Emsisoft Anti-Virus
  • Intuit QuickBooks 2020-22

Cloud

The following cloud environments are supported for managed services.

  • Microsoft 365 (M365)
  • Microsoft Azure
  • Digital Ocean
  • Autodesk BIM 360
  • Amazon AWS
  • CloudFlare DNS
  • Wasabi Cloud Storage

Our Best Endeavor Support

To give the best possible service we request all hardware and software is vendor supported with a current maintenance or support agreement where available. This allows us to contact the vendor directly avoiding timely delays and potential downtime.

Whilst we pride ourselves on our troubleshooting skills and abilities to solve many different types of technical problems, please bear in mind that for 3rd party products outside our Recommended Technology Platform, it may take us some extra time to familiarise ourselves with managing and supporting these products.

We may still be able to purchase items from other vendors at your request (depending on whether our distributors stock it), however if any unforeseen issues arise in the setup, installation and ongoing use, we may need to invoice you separately for this time.

We will always provide a quote prior to any out of scope work.

Here’s how to talk to us.

call us now on 631-251-6300 to tell us what you need

hello@interactiveavit.com

book a 15-minute video call by clicking here