Hardware

These are the hardware requirements we need met to meet our service obligations. Other hardware may be supported on a best-effort basis at our discretion.

Desktops

Business or enterprise models – Lenovo (preferred), HP, or Microsoft Surface
Current warranty; not end of life
Intel i3, i5 or i7 at 2.4 GHz or better · 16 GB RAM or more · 500 GB SSD or more
TPM 2.0 · Windows 11 Pro
Design workstations: RTX-class GPU with at least 4 GB

Laptops

Business or enterprise models – Lenovo (preferred), HP, or Asus
Current warranty; not end of life
Intel i3, i5 or i7 at 2.4 GHz or better · 16 GB RAM or more · 500 GB SSD or more
TPM 2.0 · Windows 11 Pro · 1920×1080 or higher

Servers

HP or Lenovo, current warranty
32 GB RAM or more · solid-state drive array
Windows Server 2022 Standard/Datacenter, Proxmox VE, or VMware
Uninterruptible power supply, 1500 VA minimum

Network

Firewalls: Ubiquiti UniFi gateways, OPNsense (virtual)
Switches: Ubiquiti 8/16/24/48-port, Cisco SG series
Wi-Fi: Ubiquiti UniFi access points, Ruckus R/T series
Network storage: QNAP and Synology SMB and enterprise models

Software

These are the software requirements we need met to meet our service obligations. Other software is supported on a best-effort basis.

Operating systems

Windows 11 Pro, Business or Enterprise (desktops and laptops)
Windows Server 2022
Proxmox VE, current releases
Ubuntu Server, current long-term-support releases
VMware ESXi, current supported releases

Apple and Linux desktops

macOS on Apple silicon – the current and previous major releases, managed alongside Windows with the same monitoring, patching and security baseline
Linux desktops – Linux Mint and Ubuntu LTS, for engineering and development workstations, on the same monitoring and backup

Line-of-business software we train and assist on

Microsoft 365 and the Office suite
Autodesk AutoCAD and Revit · Autodesk BIM 360
Bluebeam Revu
Adobe Creative Cloud
Intuit QuickBooks
Huntress endpoint protection
7-Zip · FileZilla

Cloud

Microsoft 365
Microsoft Azure
Amazon Web Services · DigitalOcean
Cloudflare DNS
Wasabi cloud storage

Best-endeavor support

To give the best possible service we ask that all hardware and software be vendor-supported, with a current maintenance or support agreement where one exists. That lets us contact the vendor directly and avoid the delays and downtime that come from not being able to.

We pride ourselves on troubleshooting, but for third-party products outside this platform it may take us some extra time to familiarize ourselves with managing and supporting them. We can still purchase items from other vendors at your request, where our distributors stock them; if unforeseen issues arise in setup, installation or ongoing use, we may need to invoice that time separately. We will always quote before any out-of-scope work.

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