How we work
Six steps from the issue to a happy client.
Anything with a start and a finish – a conference room, a migration, a new office – runs the same six steps. A managed service runs as a loop instead. Either way you always know where you are, what it costs and what comes next.
For a project
Six stops, in order, every time.
A conference room, a migration, a new office, a compliance program: anything with a start and a finish runs these six steps, and ends with a price, a scope and a schedule you signed.
01Need for Cyber Insurance Readiness
Something is needed.
The renewal questionnaire arrived, and half the answers would be "no".
You getA person on the phone, not a queue.
02Input
We listen, then we look.
The questionnaire line by line against what you actually have in place.
You getA written picture of what you have and what is at risk.
03Plan
A plan with a price on it.
The controls the insurer requires, priced, in the order that moves the most answers to "yes".
You getA fixed-price proposal. No pitch deck.
04Solution
Agreed on paper first.
MFA, EDR, backups, training and the rest specified so the answers hold up.
You getA signed scope and a schedule.
05Execution
We do the work around your calendar.
Controls put in place and documented before the application goes back.
You getEverything documented and handed over.
06Happy client
Then we keep it that way.
The controls in place and evidenced, and a renewal that goes through.
You getA calm environment, and a number to call when it is not.
For a managed service
Not six steps. A loop that runs every month, with nothing to price.
Managed IT, co-managed IT, endpoint management, managed AV, backup, monitoring, training, vCIO: these do not end, so they run as a loop. The six steps above are for what has a start and a finish.
0OnboardingOnce
We take it over properly.
Every device, the tenant, the network, the backups and the rooms documented; our tools deployed; your staff introduced to the helpdesk; the handoff taken from whoever was there before.
You getAn environment that is known, documented and monitored.
01MonitorEvery month
Everything watched, all the time.
Every machine, server, network device, backup and room watched around the clock, by systems and by people.
You getProblems found before they are felt.
02RespondEvery month
A person picks up.
You call, email or open a ticket. It is classified – an incident, a problem, a service request or a change – and routed by its category. The engineer who answers knows your office, and there is no quote to wait for: everyday work is included in your plan.
You getA person on the phone, not a queue – and no surprise on the invoice.
03MaintainEvery month
Nothing is left to break on its own.
Patching on a schedule, backups tested and the report kept, updates applied after hours, hardware replaced on a plan – not when it dies.
You getA quiet environment that stays quiet.
04ReportEvery month
Every piece of work, visible.
The portal shows what was done, when and by whom; reports on request rather than a monthly PDF nobody reads.
You getNo surprises on the invoice.
05ReviewEvery month
Then we sit down.
A quarterly review with your vCIO: what happened, what is coming, what to budget for. Anything major that comes out of it – a new office, a boardroom, a migration – leaves the loop and becomes a project, with the six steps and a price of its own.
You getA roadmap and a budget you can plan around.
→When something big comes upSometimes
It leaves the loop and becomes a project.
A new office, a boardroom, a server that should become a cloud service, a compliance program: that is not everyday work, so it gets the six steps – a plan, a price of its own, a signed scope, a schedule – and then it comes back into the loop to be looked after.
Why clients stay
- 2004
- In business since
- 950+
- People we support
- 60 days
- Money-back guarantee
“After meeting Mariusz and discussing what our needs were with the budget we were looking to work with, a network system was designed and installed. When needed the Interactive AV-IT team has gone above and beyond the call of duty to resolve any issues.”
Ready to talk?
Book a fifteen-minute call, or tell us what you are dealing with and we will tell you what we would check first. No obligation.
Why businesses choose us
- One team for IT and AV – the network, the security, the phones and the boardroom.
- 24/7/365 monitoring, with a helpdesk that knows your office.
- A 60-day money-back guarantee for new managed clients.
- Based in Hauppauge, on site across Long Island and New York City since 2004 – and now in Boca Raton, FL.