Co-managed IT · Long Island, New York City and Boca Raton, FL
Your IT person is good. There is one of them.
The tools, the after-hours cover and the second pair of hands your in-house IT has been asking for.
How we workA monthly loop, not six steps
- 0Onboarding
- 1Monitor
- 2Respond
- 3Maintain
- 4Report
- 5Review
One person, or a small team, holding up everything. It works – right up until a vacation, a server migration, a resignation, or a Tuesday where three things break at once.
Co-managed IT is not a smaller version of outsourcing, and it is not a comment on the person you already employ. It is the depth behind them: the second opinion at 11pm, the capacity for a project that would otherwise take a year of evenings, and the tooling that only makes sense at scale.
We agree who owns what, in writing, before we start
Most co-managed relationships fail on ambiguity – two parties each assuming the other patched the firewall. So we write it down: every function, named, assigned, signed off by both sides. Your IT lead keeps what they want to keep. We take what they would rather hand over, and we cover what happens when they are not there.
And the half most internal teams do not cover
Very few internal IT people also run conference room AV. When the boardroom will not connect, that usually becomes a separate vendor, a separate contract, and an argument about whose fault it is. With us it is the same team.
What is included
- Shared ticketing, nothing falls between us
- Our monitoring, endpoint and backup tooling
- Named escalation, after hours and holidays
- Vacation and sick-day cover for your IT lead
- Project capacity beyond one person
- Planning with your IT lead, not over them
Why clients stay
- 2004
- In business since
- 950+
- People we support
- 60 days
- Money-back guarantee
“Throughout that time I have had two catastrophic issues and they always respond quickly and professionally and got us back up and running. When it comes to supporting our IT the most important thing is trust. Over the past 10 years Interactive AV-IT has continued to earn our trust and our business.”
Ready to talk?
Book a fifteen-minute call, or tell us what you are dealing with and we will tell you what we would check first. No obligation.
Why businesses choose us
- One team for IT and AV – the network, the security, the phones and the boardroom.
- 24/7/365 monitoring, with a helpdesk that knows your office.
- A 60-day money-back guarantee for new managed clients.
- Based in Hauppauge, on site across Long Island and New York City since 2004 – and now in Boca Raton, FL.