Onboarding & Offboarding · Long Island, New York City and Boca Raton, FL
A new hire started Monday. The laptop arrived Thursday. Email on Friday.
Day one ready on day one, and every access closed the day someone leaves.
How we workA monthly loop, not six steps
- 0Onboarding
- 1Monitor
- 2Respond
- 3Maintain
- 4Report
- 5Review
This is the part most businesses get wrong, and it is not obvious. Changing someone’s password does not sign them out. Active sessions and tokens keep working – so the phone in a former employee’s pocket can keep syncing company mail for days after their last one.
Sessions have to be revoked explicitly. Almost nobody does it, because almost nobody knows.
The day someone leaves is a security event
Sometimes it is amicable and sometimes it is not, and the process should not depend on which. Ours runs the same either way, on the day, and finishes with a record that it was done.
And the same care in the other direction
New starters should not spend their first morning waiting for an account. Machine built and enrolled ahead of time, accounts and access to the right groups from day one, and nothing granted “temporarily” that quietly becomes permanent.
On the last day
- New starters set up before their first day
- Sign-in disabled, sessions revoked
- Mailbox and files reassigned
- Removed from groups and connected apps
- Device collected, wiped, back in stock
- Data preserved where the law requires it
- License reclaimed, which pays for this
- An auto-responder that says what you want
Why clients stay
- 2004
- In business since
- 950+
- People we support
- 60 days
- Money-back guarantee
“They are very responsive, quick to diagnose the issue and get me back on line. It’s very rare that I would recommend a company, but I would not hesitate at all to recommend Interactive.”
Ready to talk?
Book a fifteen-minute call, or tell us what you are dealing with and we will tell you what we would check first. No obligation.
Why businesses choose us
- One team for IT and AV – the network, the security, the phones and the boardroom.
- 24/7/365 monitoring, with a helpdesk that knows your office.
- A 60-day money-back guarantee for new managed clients.
- Based in Hauppauge, on site across Long Island and New York City since 2004 – and now in Boca Raton, FL.